Accounting

• When is rent due?

Please remember that your rental payment is due on the 1st of every month.  Late fees are automatically posted on the 5th of every month.  We file for the dispossessory on the 10th of every month.  Please submit certified funds after rent is late.

• When can I pay with a personal check?

You can pay with a personal check on your second month of your lease.  The security deposit and the first month of rent must be in certified funds.  Personal checks are only accepted through the end of business day on the 5^th.  Once rent is late we only accept cashier’s checks or money orders.  We reserve the right to refuse personal checks after two returned checks.

• What do I do if my personal check is returned?

Your account will be issues an NSF fee of $40 and we will require certified funds for the rent.  If we receive the rent after the 5^th, you will be issued a 10% late fee.  After the 10^th, a dispossessory will be filed and a $140 charge issued to your account.

• When do I get my security deposit?

Your security deposit is held in our escrow account and credited to you.  The security deposit is held for the duration of the lease and cannot be used for rent during the lease.  The deposit will be refunded within 30 days of the move out as long as the home is left in good condition.

Property Management

• How do I submit a service order?

Service orders are easily submitted on our website at the homepage under the “Service Request” button, or on the main menu under “Current Tenants” Dropdown.  All repair requests must be in writing.  Emergencies are an exception and can be called in to our office or answering service.  See definition of emergency below:

• What is considered an emergency?

Please call 911 for any life threatening emergencies!  Repair emergencies would be any emergency involving flooding, fire (after 911!), lack of heat or AC in extreme temperatures, or anything concerning your immediate safety.  All other repairs must be submitted in writing and we will resolve in a timely manner.

• What do I do at the end of my lease?

We gladly encourage you to renew your lease.  If you decide to renew your lease, we will negotiate the terms with you and the owner.  Renewals can be emailed or faxed to you and you do not need to come into our office.  If you would like conclude your lease, we will need a 30 day written notice.  We will need any keys, garage remotes, pool passes returned along with a receipt from a professional carpet cleaning company (the company must use a truck mounted cleaner).  The security deposit will be processed within 30 days and we will need a forwarding address for the deposit.

• What do I do if I receive a homeowner’s association violation letter?

The Homeowner’s Association is there to protect the aesthetic value of your community.  The HOA will periodically drive by your home to make sure the home is in compliance with the covenants.  If you receive a violation letter, you will need to correct it immediately.  Then you will need to contact BOTH the HOA and Real Property Management Group to confirm that the violation has been corrected.  Pictures are always helpful.  You can send the notification via email to Repairs@AtlantaRentalProperty.com and please always CC the HOA.

Prospective Tenants

• How do I schedule a viewing?

Scheduling a viewing is very easy and can be done with a simple email.  Send an email Info@AtlantaRentalProperty.com with your name, contact number and the property you would like to view.   If the property is available, an agent will reply with the viewing instructions to help you gain access to the home.  Our agents are available to assist you through our email 7 days a week, even after regular office hours.  Viewings are available during daylight hours only.  Be ready to provide some personal information if you want to schedule an unsupervised viewing

• What are your qualifications?

We look at your credit score, rental history and verify your employment.  We can work with lower credit scores, but we will require a larger deposit.  Your rent should be 30% of your income.

• How do I apply?

Unfortunately, we do not accept Section 8.

• How long will it take to process my application?

In most cases, we can process your application within 24-48 bussiness hours.

• Once I have selected a home, how do I secure it?

You can follow the instructions on your approval leter that will be sent to your email upon your application approval.  We cannot reserve the home until we have collected your security deposit.  The payment for the security deposit and the first month of rent must be in certified funds (certified check or money order).  We can reserve the home for you for up to 30 days with the security deposit or we can move you in right away with the depostit and firth month of rent!  You will have additional options to pay online for your second month of rent once you have been set uup in our system.

• How do I sign my lease?

We can now sign any lease remotely with electronic signatures.  You also have the option to sign the lease in person at our Dunwoody office located at 2408 Mount Vernon Road, Suite 150, Atlanta, GA 30338.  In person lease signings are via appointment only.  Please call or email and we would be happy to schedule your appointment.  Please bring all funds due with you in the form of certified funds if you have not already submitted any deposit, rent or pet fee.

• Who do I need to make my payment out to and what information is needed on the payment?

Please make your payment out to: Real Property Management Group and enter the address of your rental home in the memo.  We will give you online payment instructions to utilize begining with your second month of rent.

• What if I change my mind about the home that I would like?

Once you are approved for our homes, you can secure any of our homes.  As soon as you submit your security deposit you are locked into the home.  Your deposit  is at risk if you decide not to move into the home once you have secured it.